Member Agency Portal

Though this page is designed as a self-serve page for Member Agencies, please don’t hesitate to contact ToolBank staff for assistance. If you need help navigating our tool ordering system or figuring out what tools you need to complete a project, or if you’d just prefer to pay fees or schedule an appointment over the phone, we’re here for you. Give us a call at (404) 254-0938 or email at atlanta(at)toolbank.org.

Membership dues are collected annually from agencies who wish to borrow blue tools from the Atlanta Community ToolBank. These dues are based on the agency’s annual budget:

$0 – $100,000 | $15.00
$100,001 – $250,000 | $25.00
$250,001 – $500,000 | $50.00
$500,001 – $750,000 | $75.00
$750,001 and above | $100.00
* Public School System | $10.00
* All Government Agencies | $100.00

Here is a complete current list of tools and equipment available to borrow from the Atlanta Community ToolBank. This list includes the weekly tool handling fee for each tool. The list is subject to availability as other organizations may have a tool reserved for their projects on specific dates so we encourage member agencies to place their orders early to guarantee they get the items they need. Feel free to contact our staff if you need assistance in deciding what tools you will need for your project.

Tool pickups and returns are by APPOINTMENT ONLY. Appointments are available Monday through Friday from 8:30 am to 4:30 pm. Tool orders should be placed no less than two business days prior to the requested pickup. Please note that an appointment is not scheduled until a staff person confirms.

Tool Handling Fees: Member Agencies pay a Tool Handling Fee equal to 3% of the retail value of each tool borrowed per week. Tools may be borrowed from one to eight weeks. Click the Tool Inventory button above for a current list of tools and the weekly handling fee charged for each tool. Tool handling fees are due at tool order pick-up. Fees may be paid by credit card, check (made payable to Atlanta Community ToolBank) or cash, however, if paying with cash please make sure to have exact change as we do not keep a cash box on site for security reasons. If an agency has a balance due on their account, they will not be able to borrow tools again until the balance is paid.

Late Fees: An overdue order accrues a weekly late fee of 6% of the retail value for each overdue tool until the tools are returned, replaced, or its replacement cost is paid in full(see list of values by using “Tool Inventory” button above).

Replacement Fees: Member Agencies are assessed a replacement fee in the event that a tool is declared lost, parts are missing, or the tool is broken or no longer usable due to misuse or abuse. We do not charge replacement fees for tools broken during their intended use, so long as the broken tool is returned.

Cleaning Fees: Member Agencies are assessed a cleaning fee if tools are returned excessively dirty or returned with dried paint, caulk, mud, cement or other substances. Agencies are given the opportunity to clean tools before fees are assessed.

If an agency does not set up a return appointment at the time of order pickup, they must schedule an appointment no less than one business day before the requested return. Returns are by APPOINTMENT ONLY and the appointment isn’t scheduled until it is confirmed by an Atlanta Community ToolBank staff member. Appointments are usually available Monday through Friday from 8:30 am to 4:30 pm. Saturday Access appointments may be available by request at a rate of $50 per half hour. To schedule a return appointment, please contact Joanna Patterson at joanna.patterson@toolbank.org or at (404) 254-0938.

NO APPOINTMENT ACCESS PROGRAM: The No Appointment Access Program is a fee-based access program during normal business hours for member agencies returning tool orders without a scheduled appointment or returning tool orders 15 minutes past their scheduled tool order return appointment, without notifying the Atlanta Community ToolBank. If access is available and approved by a ToolBank staff member, the member agency may choose to return tools at that time for a fee of $20.00 or schedule a future tool order return appointment at no cost.

[UNDER CONSTRUCTION] Click here to access power tool and equipment manuals. Many power tools can be tricky to operate, especially the first time, and knowing how to operate your equipment will help your project go more smoothly while helping you avoid potential replacement fees for misuse or abuse.