Member Agency Portal

Though this page is designed as a self-serve page for Member Agencies, please don’t hesitate to contact ToolBank staff for assistance. If you need help navigating our tool ordering system or figuring out what tools you need to complete a project, or if you’d just prefer to pay fees or schedule an appointment over the phone, we’re here for you. Give us a call at (404) 254-0938 or email our Tool Lending Manager, Chad Pickett at chad.pickett(at)toolbank.org.

  • Membership Dues

    Membership dues are collected annually from agencies who wish to borrow blue tools from the Atlanta Community ToolBank.  These dues are based on the agency’s annual budget per this chart.

  • Order Tools

    Tool pickups and returns are by APPOINTMENT ONLY. Appointments are available Monday through Friday from 8:00 am to 4:30 pm. Tool orders should be placed no less than two business days prior to the requested pickup. Please note that an appointment is not scheduled until a staff person confirms. Click here for step by step instructions on how to place a tool order.

  • Fee Information

    Tool handling fees are due at tool order pick-up. Fees may be paid by credit card, check (made payable to Atlanta Community ToolBank) or cash,  however, if paying with cash please make sure to have exact change as we do not keep a cash box on site for security reasons. If an agency has a balance due on their account,  they will not be able to borrow tools again until the balance is paid.

  • Schedule Tool Return

    If an agency does not set up a return appointment at the time of order pickup, they must schedule an appointment no less than one business day before the requested return.  Returns are by APPOINTMENT ONLY and the appointment isn’t scheduled until it is confirmed by an Atlanta Community ToolBank staff member. Appointments are usually available Monday through Friday from 8:00 am to 4:30 pm.  Saturday Access appointments may be available by request at a rate of $50 per half hour. To schedule a return appointment, please contact Chad Pickett at chad.pickett@toolbank.org or at (404) 254-0938.

    NO APPOINTMENT ACCESS PROGRAM: The No Appointment Access Program is a fee-based access program during normal business hours for member agencies returning tool orders without a scheduled appointment or returning tool orders 15 minutes past their scheduled tool order return appointment, without notifying the Atlanta Community ToolBank. If access is available and approved by a ToolBank staff member, the member agency may choose to return tools at that time for a fee of $20.00 or schedule a future tool order return appointment at no cost.

  • Equipment Manuals

    [UNDER CONSTRUCTION] Click here to access power tool and equipment manuals. Many power tools can be tricky to operate, especially the first time, and knowing how to operate your equipment will help your project go more smoothly while helping you avoid potential replacement fees for misuse or abuse.

  • Best Practices

    [UNDER CONSTRUCTION] Click here to read our suggested best practices. With the exception of tool handling fees, all of our fees are avoidable and we’ve learned through experience ways to avoid fees – and reduce stress in the process! Feel free to implement some of our suggestions. We hope they’re helpful!